Shipping & Returns

This policy covers shipping, delivery, local pickup, returns, exchanges, and refunds for orders placed at TheLAFacialist.com. For a shorter summary of the questions we are asked most often, see our Frequently Asked Questions.

United States Shipping

Order	Standard shipping
Merchandise subtotal of $100 or more, after discounts and before taxes	Complimentary
Merchandise subtotal under $100	$10 flat rate

Expedited carrier options from USPS and UPS are also offered at checkout at live carrier rates.

Processing and delivery

Orders are typically processed within one to three business days, excluding weekends and holidays. After the carrier accepts the package, standard United States delivery typically takes approximately two to five business days.

Processing and delivery may take longer during promotions, product launches, holidays, severe weather, or carrier disruptions. Delivery dates shown at checkout or by the carrier are estimates and are not guaranteed.

If we are unable to ship your order within the stated processing period, we will contact you with an updated estimate. You may accept the revised timing or cancel any unshipped items for a refund.

Tracking

Tracking information is emailed once your order ships. Please allow time for the carrier system to update after you receive the confirmation. United States orders ship through USPS or UPS.

International Shipping

We ship internationally. International shipping is calculated at checkout based on destination, package weight, and the carrier service selected. The exact amount is shown before payment.

International orders are carried by DHL eCommerce, DHL Express, or UPS depending on destination. Delivery typically takes approximately three to fourteen business days after carrier acceptance. Customs processing, local carrier delays, and destination-country requirements may extend delivery.

International customers are responsible for all applicable:

• Customs duties
• Import taxes
• Brokerage charges
• Handling fees
• Destination-country fees

These charges are not included in the product price or the international shipping charge, and they are not collected or controlled by The LA Facialist. Customers are responsible for confirming that the ordered products may be legally imported into their destination country.

International orders are final sale except when an item arrives damaged, defective, or different from what was ordered, or when otherwise required by applicable law.

If an international shipment is refused, unclaimed, rejected by customs, or returned to us, original shipping charges and any return transportation, customs, brokerage, or carrier expenses may be deducted from an otherwise eligible refund. We cannot issue a refund for a shipment that is abandoned, destroyed, or not returned to The LA Facialist.

Beverly Hills Pickup

Eligible orders may be collected at our Beverly Hills studio, 441 North Bedford Drive, Beverly Hills, CA 90210. Select local pickup at checkout when the option is available.

Pickup orders are typically ready within 24 hours. Pickup is available Monday through Friday. Please wait until you receive confirmation that your order is ready before arriving, and have your confirmation email on hand at collection.

Address Accuracy and Undeliverable Packages

The customer is responsible for providing a complete and accurate address at checkout. To correct an address, email info@thelafacialist.com immediately with your order number. Address changes cannot be guaranteed once an order has entered processing.

Orders returned because of an incorrect or incomplete address, an unsuccessful delivery attempt, or failure to claim the package may be reshipped at the customer's expense. Original shipping charges are nonrefundable.

If tracking shows delivered but the package cannot be located, please check the delivery location and with household members, neighbors, or building staff, then contact the carrier. If it still cannot be found, email us within seven calendar days of the carrier's reported delivery date. We will assist with a carrier inquiry, but a package confirmed as delivered to the address provided at checkout is not automatically eligible for refund or replacement.

Returns

Eligible United States purchases may be returned when all of the following apply:

• The return request is submitted within 14 calendar days of confirmed delivery
• The product is completely unopened, unused, untested, and unaltered
• All original seals and product packaging remain intact
• The item is clean and in resalable condition
• The product was purchased directly from The LA Facialist
• Return authorization is received before the product is sent back

To request a return, email info@thelafacialist.com with your name, order number, the item you would like to return, and the reason for the return.

Approved returns must be shipped within seven calendar days of receiving authorization. Returns sent without authorization may be refused or returned to the sender.

Products that cannot be returned

Opened, used, tested, or unsealed skincare products are not returnable, because they cannot be safely restocked or resold. This includes products opened to evaluate texture, scent, color, finish, compatibility, or personal preference, and products that did not produce an expected result.

Samples and complimentary products have no cash value and are not eligible for return, refund, or exchange. If a return causes an order to no longer meet the requirements for a complimentary gift, the unopened gift must also be returned. If it is not returned, its stated retail value may be deducted from the refund.

Damaged, defective, incorrect, and documented product concerns are reviewed separately and are covered below.

Damaged, Defective, or Incorrect Items

Email info@thelafacialist.com within seven calendar days of delivery and include your name and order number, a description of the issue, photographs of the product, the exterior shipping box and the interior packaging, the product lot number when visible, and a short video when the issue involves a pump or dispenser.

Please retain the product and all original packaging until our team completes its review. Once the issue is verified, we will arrange an appropriate replacement or refund at no additional cost to you.

If a product irritates your skin

Discontinue use and avoid applying additional active products to the affected area. Contact a qualified healthcare professional if you experience a significant or persistent reaction. Please also email us within seven calendar days with your order number, the product name, how and when it was used, other products used at the same time, a description of your experience, photographs where appropriate, and the visible lot number.

Opened products are not automatically eligible for return or refund. Documented product concerns are reviewed individually, and any resolution will depend on the circumstances and applicable law.

Exchanges

Direct exchanges are available only for products that arrive damaged, defective, or different from what was ordered, and are subject to availability. For preference-based changes, an eligible unopened item may be returned under this policy and a separate order placed for the desired product.

Return Shipping and Refunds

Customers are responsible for return shipping unless the return results from a damaged, defective, or incorrect item verified by The LA Facialist. We recommend a trackable and insured method. The LA Facialist is not responsible for a return shipment that is lost, damaged, or delayed before reaching us. Original shipping charges are nonrefundable.

If a partial return reduces the retained merchandise subtotal below the complimentary shipping threshold, the order no longer qualifies and the standard $10 United States shipping charge may be deducted from the refund. Refunds may also be adjusted if a return causes the order to no longer qualify for a promotional price, bundle offer, discount, or complimentary gift.

Authorized returns are inspected on arrival. Approved refunds are issued to the original payment method, less any applicable shipping charges or promotional adjustments. Please allow up to 10 business days after the return is received and inspected. Your bank or payment provider may require additional time to post the refund.

Items that do not meet the return requirements may be declined and returned to the customer at the customer's expense.

Questions

For order, shipping, or return assistance, email info@thelafacialist.com. For help choosing products or building a routine, request a Virtual Skincare Consultation.

Where this policy conflicts with a summary published elsewhere on this site, including the Frequently Asked Questions, this policy governs. Nothing in this policy limits any right you may have under applicable consumer protection law.